http://cathystucker.com/turn-complaints-into-opportunities Wisdom & Whimsy from the Idea Lady Mon, 07 May 2012 19:27:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://cathystucker.com/turn-complaints-into-opportunities/comment-page-1#comment-564 Marion Woodard Thu, 11 Feb 2010 21:50:24 +0000 http://cathystucker.com/?p=493#comment-564 You hit the nail on the head when you mentioned being unhappy with you work situation. I can very well relate to this because my job became a nightmare to me. So, I had better get busy. You hit the nail on the head when you mentioned being unhappy with you work situation. I can very well relate to this because my job became a nightmare to me. So, I had better get busy.

]]> http://cathystucker.com/turn-complaints-into-opportunities/comment-page-1#comment-541 Cathy Stucker Wed, 16 Dec 2009 01:31:47 +0000 http://cathystucker.com/?p=493#comment-541 Very true. Sometimes a complaint reflects second thoughts of an indecisive customer. If you hear them out and reassure them, they feel more secure with their choice. Very true. Sometimes a complaint reflects second thoughts of an indecisive customer. If you hear them out and reassure them, they feel more secure with their choice.

]]> http://cathystucker.com/turn-complaints-into-opportunities/comment-page-1#comment-540 Vince Lupo Wed, 16 Dec 2009 00:13:41 +0000 http://cathystucker.com/?p=493#comment-540 I beleave that there are always some sort of silver lining in a complaint. The best way to confront this with a customer is to calm the situation and let the customer get there concerns all out on the table, before you start to address them.Some complaints are realy just concerns that can easely be taken care of. I beleave that there are always some sort of silver lining in a complaint. The best way to confront this with a customer is to calm the situation and let the customer get there concerns all out on the table, before you start to address them.Some complaints are realy just concerns that can easely be taken care of.

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