If you’re new here, you may want to subscribe to my RSS feed or email updates. —> Thanks for visiting!At an industry conference, I heard a speaker who has a reputation as someone knowledgeable in his field. He even talked about the high fees he charges for speaking and consulting, such as $15,000 for […]

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When you receive a customer complaint, recognize it for the good news it is. I know, you want your customers to be happy. You may even take complaints personally and be upset or offended when a customer expresses dissatisfaction. However, if you recognize complaints as the opportunities they are, you can move your business forward.
Complaints […]

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Potential clients will ask a lot of questions before they hire you. They will want to know about your experience and qualifications, when they can expect the project to be completed and, of course, the price. But there are two pieces of information you should never reveal, no matter how many times they ask, or […]

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