Now you’ve done it. You really messed up this time, and the customer is mad. Or maybe it wasn’t even your fault, but something did not turn out the way it should have. Maybe the customer isn’t angry, but you know that you did not deliver the results you should have.
Entries Tagged as 'Dealing with Clients'
How Can I Make It Up to You?
December 1st, 2009 · 2 Comments
Tags: Dealing with Clients
Creating Trust in Client Relationships
June 15th, 2009 · 1 Comment
People do business with those they trust. That trust can be developed in many ways. If they can visit your place of business, see you face to face, get comfortable with you, and know they can come to you if they have a problem, they will be more likely to trust you and to buy [...]
Tags: Dealing with Clients · Reputation Management · Success
Building Client Relationships
May 20th, 2009 · 2 Comments
Tags: Dealing with Clients · Marketing · Publicity
Free or Fee?
January 16th, 2009 · 2 Comments
How much should you give away for free, and when should you charge? This question comes up for service providers when deciding what content to put on a Web site, presenting to a potential client, or even answering the phone. The justification for giving away free information and services is that by demonstrating your expertise, [...]
Tags: Dealing with Clients · Pricing
How Much Is Your Reputation Worth?
December 15th, 2008 · 3 Comments
Are you ever tempted to do something “just for the money”? At some time in our lives, most of us do things that we would not do if we didn’t need the money. It might be staying in a job we do not particularly enjoy, or accepting a client with whom we would prefer not [...]
Tags: Dealing with Clients · Reputation Management
Has Your Resume Outpaced Your Abilities?
October 25th, 2008 · No Comments
At an industry conference, I heard a speaker who has a reputation as someone knowledgeable in his field. He even talked about the high fees he charges for speaking and consulting, such as $15,000 for a speech. But he couldn’t get through a sentence without at least one “um” or “uh,” he went off in [...]
Tags: Dealing with Clients · Pricing · Public Speaking
Opportunities in Complaints
August 21st, 2008 · No Comments
When you receive a customer complaint, recognize it for the good news it is. I know, you want your customers to be happy. You may even take complaints personally and be upset or offended when a customer expresses dissatisfaction. However, if you recognize complaints as the opportunities they are, you can move your business forward. [...]
Tags: Dealing with Clients
Two Things You Should Never Tell Clients
August 9th, 2008 · 14 Comments
Potential clients will ask a lot of questions before they hire you. They will want to know about your experience and qualifications, when they can expect the project to be completed and, of course, the price. But there are two pieces of information you should never reveal, no matter how many times they ask, or [...]
Tags: Dealing with Clients · Pricing


